How can i contact your billing department if i have a billing issue?
Sometimes you will need to reach out to our billing team and you might be wondering how to do this.
You can always file a support ticket with us at any time through our help desk and it will be sent to our billing team.
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Will i receive a credit or refund if i cancel/downgrade the account?
If you downgrade your serviced account you will be given a credit that will apply to your future charges. Each billing cycle we will use what is on the account as credit before we charge the card again. We do not issue refunds on canceled accounts. ...
What type of tasks are included in the help desk support?
Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From minor code to general WordPress issues, we’ll take care of almost anything related to the design ...