What type of tasks are included in the help desk support?

What type of tasks are included in the help desk support?

Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From minor code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website that can be done within 60 minutes from within the WordPress Dashboard.

Help Desk Support tasks do not include installing brand new plugins, custom development (PHP, plugins, themes, etc), updating custom theme code, graphic design, or building out a new landing page, new form, or new website.

For Example:

  • Included: You want us to replace an image with one that you provide.
  • Not included: You want us to create a new graphic to add to your website.
  • Included: You want us to add a new field to your contact form.
  • Not included: You want us to create a new form for job applicants.

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    • Do you really offer unlimited help desk support?

      Yes, we really do! As soon as you’ve actively subscribed to the Elite plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 60 minutes, but there’s no limit on the number ...

    • Can multiple websites receive help desk support under one plan?

      Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Lite, Professional, or Elite. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.

    • What if a task requires more than 60 minutes?

      All tasks that require less than 60 minutes to complete are considered Help Desk Support requests and are included in your maintenance Professional support plans. If your task requires more than 60 minutes, you will need to subscribe to the Elite ...

    • Do you maintain and support Woocommerce websites?

      Yes, we absolutely love e-commerce! Websites with advanced functionality like e-commerce require our Elite plan. E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources ...

    • How can i contact your billing department if i have a billing issue?

      Sometimes you will need to reach out to our billing team and you might be wondering how to do this. You can always file a support ticket with us at any time through our help desk and it will be sent to our billing team.