Will i receive a credit or refund if i cancel/downgrade the account?
If you downgrade your serviced account you will be given a credit that will apply to your future charges. Each billing cycle we will use what is on the account as credit before we charge the card again.
We do not issue refunds on canceled accounts.
You will continue to have access to your account until the end of your billing cycle. If you have questions please submit a support ticket with our Help Desk support.
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Can multiple websites receive help desk support under one plan?
Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Lite, Professional, or Elite. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.
How do i pay for your services?
We generate an invoice based on the requested services with a link for a PayPal payment gateway to pay it online by credit card. We can arrange for an alternative form of payment on a case by case basis.
How can i contact your billing department if i have a billing issue?
Sometimes you will need to reach out to our billing team and you might be wondering how to do this. You can always file a support ticket with us at any time through our help desk and it will be sent to our billing team.
What if a task requires more than 60 minutes?
All tasks that require less than 60 minutes to complete are considered Help Desk Support requests and are included in your maintenance Professional support plans. If your task requires more than 60 minutes, you will need to subscribe to the Elite ...