What if a task requires more than 60 minutes?

What if a task requires more than 60 minutes?

All tasks that require less than 60 minutes to complete are considered Help Desk Support requests and are included in your maintenance Professional support plans.

If your task requires more than 60 minutes, you will need to subscribe to the Elite Plan unlimited help desk support, or pay at a rate of $30/ hour

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    • Do you really offer unlimited help desk support?

      Yes, we really do! As soon as you’ve actively subscribed to the Elite plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 60 minutes, but there’s no limit on the number ...

    • Can multiple websites receive help desk support under one plan?

      Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Lite, Professional, or Elite. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.

    • What type of tasks are included in the help desk support?

      Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From minor code to general WordPress issues, we’ll take care of almost anything related to the design ...