Can multiple websites receive help desk support under one plan?

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• Do you really offer unlimited help desk support?

  Yes, we really do! As soon as you’ve actively subscribed to the Elite plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 60 minutes, but there’s no limit on the number ...

• What type of tasks are included in the help desk support?

  Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From minor code to general WordPress issues, we’ll take care of almost anything related to the design ...

• Do you maintain and support Woocommerce websites?

  Yes, we absolutely love e-commerce! Websites with advanced functionality like e-commerce require our Elite plan. E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources ...

• Will i receive a credit or refund if i cancel/downgrade the account?

  If you downgrade your serviced account you will be given a credit that will apply to your future charges. Each billing cycle we will use what is on the account as credit before we charge the card again.  We do not issue refunds on canceled accounts. ...

• What if a task requires more than 60 minutes?

  All tasks that require less than 60 minutes to complete are considered Help Desk Support requests and are included in your maintenance Professional support plans. If your task requires more than 60 minutes, you will need to subscribe to the Elite ...